Taylor Morgan
IT Business Analyst
Profile
Results-driven IT Business Analyst with a strong background in requirements gathering, system analysis, and process automation. Skilled in bridging the gap between technical teams and business stakeholders to deliver scalable and efficient IT solutions. Experienced in working within Agile environments, analyzing workflows, and ensuring technology initiatives align with organizational goals.
Employment History
IT Business Analyst — TechNova Systems Inc.
San Francisco • Jun 2023 — PRESENT- Collaborated with cross-functional teams to analyze business requirements and convert them into technical specifications for IT projects.
- Supported the design and implementation of a cloud-based CRM system, improving lead tracking efficiency by 27%.
- Created process flow diagrams and user stories using Visio and JIRA to enhance development team clarity.
- Conducted User Acceptance Testing (UAT) sessions and documented test outcomes to refine application features.
- Partnered with data teams to automate monthly reporting dashboards using Power BI, reducing manual effort by 15 hours per week.
Education
San José State University
Bachelor of Science
May 2023 —GPA: 3.7/4.0
Key Coursework: Systems Analysis & Design, Database Systems, IT Project Management, Business Process Modeling
Internships
IT Intern — CloudBridge Technologies
- Assisted the senior analyst team in documenting requirements for an internal IT ticketing system.
- Developed workflow diagrams and gathered feedback from end-users to improve UI/UX design.
- Supported post-deployment bug testing and communicated findings to the QA department.
Activities
President, Information Systems Club
- Organized workshops on “AI and Data Analytics in Business.”
- Led student teams in hackathons focused on workflow automation tools.
Technical Skills
- SQL
- Power BI
- Tableau
- JIRA
- Confluence
- Visio
- Microsoft Azure
- AWS Fundamentals
- Business Process Modeling (BPMN)
- ERP/CRM Systems (SAP, Salesforce)
Projects
System Upgrade Analysis Project
- Analyzed business needs for a small e-commerce firm planning to migrate to an ERP solution.
- Designed requirement documents and a prototype using Lucidchart and Figma.
- Presented a full migration roadmap, earning top distinction in the project review.
Personal Details
San Francisco
United States
+1 (415) 764-2283
taylor.morgan@email.com
Links
Skills
Courses
Certified Business Analysis Professional (CBAP) — IIBA
Microsoft Power BI Data Analyst Associate —
Agile Scrum Foundation — Scrum Alliance
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