Taylor Morgan
IT Business Analyst
Professional Summary
Results-driven IT Business Analyst with a strong background in requirements gathering, system analysis, and process automation. Skilled in bridging the gap between technical teams and business stakeholders to deliver scalable and efficient IT solutions. Experienced in working within Agile environments, analyzing workflows, and ensuring technology initiatives align with organizational goals.
Work Experience
IT Business Analyst
TechNova Systems Inc., San Francisco
- Collaborated with cross-functional teams to analyze business requirements and convert them into technical specifications for IT projects.
- Supported the design and implementation of a cloud-based CRM system, improving lead tracking efficiency by 27%.
- Created process flow diagrams and user stories using Visio and JIRA to enhance development team clarity.
- Conducted User Acceptance Testing (UAT) sessions and documented test outcomes to refine application features.
- Partnered with data teams to automate monthly reporting dashboards using Power BI, reducing manual effort by 15 hours per week.
Education
San José State University
Bachelor of Science - GPA: 3.7/4.0 Key Coursework: Systems Analysis & Design, Database Systems, IT Project Management, Business Process Modeling
05/2023 -Personal Details
Courses
Skills
Links
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