RACHEL MORGANSoftware Engineer402 Wedgewood Drive, Columbus, OH | Columbus | 43229 | USA | 03125551234 |[email protected] | linkedin.com/in/rachelmorganremoteReliable remote professional with over 2 years in customer service and virtual assistance, utilizing CRMplatforms to enhance client relations. I excel in independent work with attention to detail, ensuring accuratetask completion. As a Software Engineer specializing in Java, I deliver efficient solutions under tightdeadlines while meeting project milestones.With extensive Java development experience, I have a strong technical background and a passion forproblem-solving. My expertise includes designing software applications that meet complex business needs. Ihave a proven track record of delivering innovative solutions on time and collaborating with cross-functionalteams while continuously learning industry trends.Detail-oriented Software Engineer with 5+ years in Java development, known for robust software solutionsacross industries. Strong problem-solving skills and commitment to continuous learning lead to efficientresults. Proven ability to manage projects independently or collaboratively within a team environment.EXPERIENCEBrightConnect Solutions – Remote 06/2022 - PresentRemote Customer Support Associate• Handled 80+ customer emails and live chat interactions daily for a SaaS platform• Resolved product and billing inquiries with a 94% customer satisfaction rating• Documented issue trends and escalated bugs using Trello and Slack• Maintained response time under 2 minutes during peak hoursUpwork Clients – Remote (Freelance) 06/2021 - 06/2022Freelance Virtual Assistant (Part-Time)• Managed inbox and calendar for two small business owners• Created spreadsheets and updated inventory using Google Sheets• Scheduled social media posts using Buffer and Canva• Conducted product research for e-commerce catalogsEDUCATIONColumbus State Community College, OH 06/2020Associate of Arts in CommunicationsSKILLSCustomer Relationship Management (CRM): Zendesk, FreshdeskCommunication: Email support, Live chat, Zoom etiquetteTech Tools: Google Workspace, Trello, Slack, MS OfficeCustomer ServiceAbility to Work Under PressureCommunication SkillsAdaptabilityAbility to work in a teamAbility to MultitaskAbility to MultitaskEffective Time ManagmentCERTIFICATIONS:CERTIFICATIONS
• Remote Work Professional Certificate – Remote.co Learning• Customer Support Fundamentals – Coursera (Offered by ZendesUNTITLEDUNTITLED
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