Amanda Collins
J. Collins
Profile
Enthusiastic and safety-focused Flight Attendant with over 7 years of international and domestic flight experience. Skilled in providing top-tier passenger service, ensuring compliance with FAA regulations, and handling in-flight emergencies with professionalism and calm. Adept at maintaining composure under pressure while creating a welcoming and efficient onboard environment.
Employment History
Senior Flight Attendant — Delta Air Lines
Seattle • Jan 2019 — PRESENT- Lead cabin crew for domestic and transatlantic flights, averaging 12+ flights per month.
- Delivered exceptional customer service to an average of 200 passengers per flight, ensuring safety, comfort, and hospitality.
- Conducted safety demonstrations and pre-flight briefings, ensuring compliance with FAA and airline standards.
- Resolved in-flight conflicts diplomatically, improving passenger satisfaction by 15%.
- Collaborated with the captain and crew during emergency procedures, including a medical emergency at 32,000 ft (2023).
Flight Attendant — Alaska Airlines
Portland • Jun 2016 — Dec 2018- Managed in-flight service and safety checks for short-haul and medium-haul routes across the U.S. West Coast.
- Trained new recruits on customer service protocols and emergency procedures.
- Recognized as “Top Performer” for exemplary service and professionalism (2017).
- Assisted passengers with mobility and dietary needs, ensuring ADA compliance.
Education
University of Nevada, Las Vegas (UNLV)
Bachelor of Arts
— May 2015Awards & Recognition
Delta “Wings of Excellence” Award
For outstanding service and leadership.
Employee of the Month
Alaska Airlines, Portland Base.
Technical Skills
Passenger Safety & Comfort, Emergency Management, In-flight Communication, Conflict Resolution, Team Coordination, Cabin Preparation & Security Checks, First Aid & CPR, FAA Regulation Compliance, Multilingual Communication, Customer Relationship Management.
Personal Details
Seattle
USA
(206) 547-8234
amandacollins@email.com
Links
Skills
Languages
English
Spanish
French
Courses
FAA Certified Flight Attendant License — Federal Aviation Administration
CPR & AED Certification — American Red Cross
Advanced Safety & Evacuation Training — Delta Air Lines Training Center
Crew Resource Management (CRM) Certificate — Alaska Airlines Academy
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