Emily Johnson
Entry-Level Flight Attendant
Professional Summary
Enthusiastic and customer-focused professional with a passion for travel, service, and safety. Recently completed FAA Cabin Crew Training and CPR Certification. Known for strong communication, adaptability, and poise under pressure. Seeking an entry-level flight attendant position where I can deliver exceptional passenger experiences and uphold the airline’s safety standards.
Work Experience
Front Desk Associate
Hyatt Regency, Chicago, IL
- Welcomed and assisted over 150 guests daily with check-ins, bookings, and concierge services.
- Maintained high guest satisfaction scores (4.8/5 average) through prompt and courteous service.
- Handled complaints calmly and resolved conflicts efficiently to ensure guest comfort.
- Trained new hires in hospitality etiquette and guest interaction standards.
Customer Service Representative (Remote)
Delta Contact Center, Atlanta, GA
- Supported passengers with flight bookings, seat upgrades, and baggage queries.
- Processed refund requests and ticket changes with 98% accuracy.
- Consistently achieved top performance ratings for empathy and clarity during calls.
Education
Harold Washington College
Associate Degree -
- 05/2021Personal Details
ChicagoUSA(312) 598-4472emily.johnson@outlook.com
Courses
FAA Cabin Crew Safety & Emergency Procedures TrainingAirCare International
CPR & First Aid CertifiedAmerican Red Cross
Customer Service Excellence CertificateCoursera
Skills
Passenger Safety & Comfort
Emergency Procedures
Customer Service Excellence
Communication & Teamwork
In-flight Announcements
Conflict Resolution
Cabin Preparation & Cleanliness
Cultural Sensitivity
Multitasking Under Pressure
Languages
EnglishSpanishLinks
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