Emily Johnson
Entry-Level Flight Attendant
Profile
Enthusiastic and customer-focused professional with a passion for travel, service, and safety. Recently completed FAA Cabin Crew Training and CPR Certification. Known for strong communication, adaptability, and poise under pressure. Seeking an entry-level flight attendant position where I can deliver exceptional passenger experiences and uphold the airline’s safety standards.
Employment History
Front Desk Associate — Hyatt Regency
Chicago, IL • Jun 2022 — Sep 2024- Welcomed and assisted over 150 guests daily with check-ins, bookings, and concierge services.
- Maintained high guest satisfaction scores (4.8/5 average) through prompt and courteous service.
- Handled complaints calmly and resolved conflicts efficiently to ensure guest comfort.
- Trained new hires in hospitality etiquette and guest interaction standards.
Customer Service Representative (Remote) — Delta Contact Center
Atlanta, GA • Oct 2021 — May 2022- Supported passengers with flight bookings, seat upgrades, and baggage queries.
- Processed refund requests and ticket changes with 98% accuracy.
- Consistently achieved top performance ratings for empathy and clarity during calls.
Education
Harold Washington College
Associate Degree — Chicago, IL
— May 2021Technical Skills
Passenger Safety & Comfort, Emergency Procedures, Customer Service Excellence, In-flight Announcements, Cabin Preparation & Cleanliness, Cultural Sensitivity.
Personal Details
Chicago
USA
(312) 598-4472
emily.johnson@outlook.com
Links
Skills
Languages
English
Spanish
Courses
FAA Cabin Crew Safety & Emergency Procedures Training — AirCare International
CPR & First Aid Certified — American Red Cross
Customer Service Excellence Certificate — Coursera
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