Write 2-4 short & energetic sentences to interest the reader! Mention your role, experience & most importantly - your biggest achievements, best qualities and skills.
Dedicated and personable front desk professional with over 5 years of experience in the hospitality industry. Proven ability to manage front desk operations efficiently and enhance guest satisfaction. Seeking to leverage my skills and experience to contribute to the success of XYZ Hotel.
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Employment History
Show your relevant experience (last 10 years). Use bullet point to note your achievement. if possible - use no./facts (Achived X, measured by Y. by doing Z)
Front Desk Agent - Savera Hotel
2019-06-26 - Present
Greeted and checked in guests: Managed check-in and check-out processes efficiently, ensuring a seamless and welcoming experience for all guests.
Handled guest inquiries and complaints: Provided excellent customer service by addressing and resolving guest issues promptly and effectively.
Managed reservations: Utilized hotel reservation software to manage bookings, cancellations, and modifications accurately.
Processed payments: Handled cash, credit card, and digital payments, ensuring accurate billing and account reconciliation.
Coordinated with other departments: Worked closely with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
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Front Desk Clerk - Sunshine Hotel
2016-05-26 - 2019-05-26
Provided exceptional guest services: Assisted guests with inquiries, reservations, and directions, enhancing their overall experience.
Maintained front desk operations: Ensured the front desk area was organized and well-maintained, creating a welcoming environment.
Processed check-ins and check-outs: Streamlined the check-in/check-out processes, reducing wait times and improving efficiency.
Managed phone lines: Handled multiple phone lines, answering inquiries, and directing calls to appropriate departments.
Trained new staff: Assisted in training new front desk staff on hotel policies, procedures, and software systems.
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Education
A varied education on your resume sums up the value that you are learning and background will bring to job
Bachelor of Arts in Hospitality Management at Banaras Hindu University
2016-07-26
Skills
Choose 5 of the most important skills to show your talents! Make sure they match the keywords of the job listing if applying via on online system.
Customer Service
Advance
Advance
Time Management
Experienced
Experienced
Problem-Solving
Experienced
Experienced
Team Collaboration
Advance
Advance
Technology Proficiency
Advance
Advance
Communication Skills
Good Command
Skillful
Ability to Work Under Pressure
Good Command
Skillful
Adaptability
Good Command
Skillful
Ability to Multitask
Good Command
Skillful
Languages
Hindi
Good Command
Native Speaker
English
Good Command
Native Speaker
French
Good Command
Native Speaker
Websites & Social Links
You can add links to websites you wants hiring managers to see! Perphaps It will be a link to your portfoliio, Linkedin profile or personal website
Certifications
Not specified
Not specified
Certified Hospitality Professional (CHP)
First Aid and CPR Certified
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